Privacy Policy Alignment
Our Privacy Policy and Terms & Conditions work together. Data we collect (outlined in Privacy) is used only for the account and payment flows these Terms describe.
LEGAL REFERENCE
Our Terms Shape How You Play
These terms outline your rights and responsibilities when you open an account with susubet. We've built them around real player workflows — fast payouts, secure wallets, and clear...
Account SecurityPayment ClarityWithdrawal RulesDispute ResolutionRegional Compliance
Policy Foundation & Scope
susubet operates for players in supported Indonesian regions where local law permits. These terms govern account creation, deposits via DANA, OVO, GoPay and QRIS, gameplay, withdrawals, and dispute handling. By opening an account, you confirm you are 18 or older and accept these conditions. We reserve the right to update terms with notice. Violations may result in account suspension or closure. All
funds remain your property; we hold them in segregated wallets. Gameplay is subject to our house rules, published in the lobby. Disputes are escalated through our support team before external review.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLATFORM TRUST SIGNALS
How We Protect Your Account
Transparent Fee Schedule
Every transaction cost is shown before you confirm. Deposit and withdrawal fees for DANA, OVO, GoPay and QRIS are posted in your wallet settings — no hidden charges added after.
Segregated Fund Holding
Your deposits are held separately from our operating accounts. Bank statements and fund flows are audited quarterly to ensure your balance matches our ledger at all times.
Withdrawal Guarantee Timeline
We commit to processing your withdrawal request within 24 hours for all supported payment methods. QRIS transfers typically settle in 5–15 minutes once we initiate the payout.
Account Closure Without Penalty
You can close your account at any time from settings. Remaining balance is paid out to your registered payment method. No early-termination fees apply to dormant or active accounts.
Dispute Resolution Process
If you dispute a transaction or result, we open an investigation within 48 hours. You'll receive a summary of our findings and next steps — escalation to external review is available if unresolved.
Regular Policy Review
We publish any term changes 14 days in advance via email and in-app notification. Continued account use after the effective date implies acceptance. You can export a copy of active terms anytime.
WHY THIS PLATFORM
Consistency Across Our Policies
Bonus Terms Tie-In
Promotional offers have separate bonus terms. Those terms are subordinate to these core Terms — if there's conflict, the core terms apply to your account status.
Responsible Gameplay Disclosure
Account limits and pause features are separate. These Terms establish your right to set limits; the feature documentation explains how to activate them from your settings menu.
Payment Method Rules
Each payment method (DANA, OVO, GoPay, QRIS) has its own provider terms. These Terms define susubet's obligations; provider terms define their role in the transaction flow.
Dispute vs. Complaint Paths
Disputes over transactions are handled per these Terms. Complaints about service quality go to our support escalation team and may trigger a separate investigation process.
Account Suspension Rules
Temporary suspensions and permanent closures are both covered here. The difference and your appeal rights are clarified in the Account Status section of these Terms.
Compliance Across Regions
These Terms apply to all supported regions in Indonesia. Local laws may override specific clauses; we'll notify you of region-specific rules when you select your location.
SERVICE CONTEXT
What Defines Your susubet Experience
Instant Account Verification
We verify your identity in under 2 minutes. Name, email...
Real-Time Balance Updates
Every deposit, withdrawal and gameplay result updates your balance instantly...
Multi-Wallet Flexibility
Link DANA, OVO, GoPay and QRIS to your single susubet...
Transparent Payout History
Every withdrawal you request is logged in your account. See...
Session Pause & Account Limits
Set daily, weekly or monthly spending caps in your settings...
Secure Logout & Session Control
Log out from any device instantly. Manage active sessions from...
Terms & Conditions — Your Questions Answered
Contact our support team with the transaction ID and reason within 30 days. We investigate and either confirm the result or reverse the charge to your wallet. You'll receive a written summary of our findings and can escalate to your payment provider if unresolved.
Yes. Log into settings, select Account Closure, and confirm. Remaining balance is sent to your registered payment method within 24 hours. No penalty or re-activation fee applies — if you return, you create a new account.
You confirm you are 18 or older, accept our house rules and gameplay policies, understand our withdrawal process, agree to our data use (outlined in Privacy Policy), and acknowledge account suspension or closure is possible for violations.
These core Terms apply to all supported Indonesian regions. Local laws may restrict certain games or payment methods. During sign-up, we identify your region and highlight any local restrictions that override these Terms for your location.
We announce changes 14 days in advance via email and in-app notification. Continued use of your account after the effective date means you accept the new terms. You can export a PDF of active terms anytime from Account Settings.
Report it to our support team immediately with screenshots or transaction IDs. We audit your gameplay and wallet records within 48 hours. If an error is confirmed, we credit or debit your account and provide a detailed explanation in writing.